Shipping costs

For all orders in the Netherlands, Belgium and Germany under €49, we charge €4.95 in shipping costs. Other shipping rates apply for other countries. Orders over €49 are delivered free of charge in the Netherlands, Belgium and Germany.

Shipping costs

Australia / €95,00 / 6-12 days

Austria / €13,50 / 3-5 days

Albania / €39,95 

Bulgaria / €19,95 / 4-6 days

Croatia / €27,95 / 5-8 days

Curaçao / €20,00 / 5-11 days

Cyprus / €25,00 / 4-6 days

Czech Republic / €12,50 / 3-6 days

Danmark / €29,95 / 2-3 days

Estonia / €19,95 / 4-6 days

Egypt / €49,95 / 6-20 days

Finland / €27,95 / 3-6 days

France / 17,95 / 2-3 days

Germany / €4,95 / 2-3 days

Greece / €19,95 / 3-6 days

Hungary / €17,95 / 3-6 days

Israel / €100,00 / 7-14 days

Ireland / €18,95 / 2-4 days

Italy / €17,95 / 2-5 days

Japan / €90,00 / 4-8 days

Latvia / €19,95 / 3-6 days

Lithuania / €19,95 / 4-6 days

Luxembourg / €14,95 / 1-2 days

Norway / €39,95 / 5-12 days

Poland / €14,95 / 2-4 days

Portugal / €19,95 / 3-5 days

Romania / €14,95 / 3-6 days

Singapore / €90,00 / 4-8 days

Slovenia / €14,95 / 2-4 days

Slovakia / €14,95 / 3-6 days

Spain / €20,00 / 3-5 days

Sweden / €14,95 / 3-4 days

Switzerland / €23,95 / 3-4 days

Turkey / €75,00 / 5-14 days

United Arab Emirates / €100,00 / 4-8 days

United Kingdom / €34,95 / 4-7 days

United States of America / €80,00 / 4-9 days

Our parcels are delivered via DHL. 

In Belgium*, Bpost.be takes over the delivery of DHL Netherlands. As soon as your parcel is in the hands of Bpost, you can track your package with the received Track & Trace code on www.Bpost.be as well.

International parcels sent via DHL may be taken over by a cooperating party in the country of destination. 

Shipments outside the EU are sent via Post NL. 

On working days, we dispatch orders up to 8.30pm on the same day (provided the products are in stock). These are collected by DHL here after 8.30pm and then sorted in Roosendaal. At night, your parcel will then come to and DHL CityHub in your region to be delivered to you.

Not happy with your product? At De Kroo Ruitersport you have a 30-day return policy! 

-This is possible if the items are unworn and unused (in original condition) and have the original labels and price tags. Trying on clothes in a hygienic way is allowed.

-If you no longer have the original packaging or shipping box, you may also return it in other packaging, as long as the return label is clearly visible. Always include the completed exchange and return form. 

-Shoes and boots, in addition to the shipping box, should always be packed in the original (shoe) box from the manufacturer in which they were delivered.

-Will you be trying on horse rugs? Then make sure you put another clean rug (or something else) under it so the new rug won't get covered in hair or other dirt in case you still want to exchange or return it. If the rug is dirty, covered in hair or broken, we cannot return or exchange it. 

-If an item is not returned to us clean, we hope you understand that we will have to charge a cleaning fee for this provided the item can be restored to like-new condition. The cleaning fee ranges from €15 to €25, depending on the amount of work. We will deduct this amount from your refund. Of course we will let you know in advance. 

-Liquid substances or fragile packages should be packed extra well so that it cannot be damaged during transport. 

-The sender is and remains responsible for the return shipment. If a package is lost, you need to track the shipment yourself using the track&trace and, if necessary, initiate an investigation with the party you sent it with. We can only process returns that have actually been received by us. 

When placing your order for a return label, you enter your own details. As soon as we receive your order, we will create a return label with DHL based on the data you entered.

The return label will then be sent separately by e-mail via DHL.

Exchanges are possible within 30 days using our exchange form. 

Please note your order number and clearly state which product and size/colour you wish to exchange. 
As soon as the return is delivered to us, we will do our best to process the exchange (if possible) as soon as possible. 

When the new product is dispatched, you will of course also receive the track and trace code. 

You can return your order within 30 days if these items are unworn and unused (in original condition) and have the original labels and price tags.  

Trying on clothes in a hygienic way is allowed. 

Step 1: Register your return via your Club DKR account. 
Select why and which items you want to return. 
Step 2: Always enclose the completed exchange and return form. Don't have a printer? A handwritten note is of course also allowed! Here, the order number must be clearly visible and you must indicate whether you wish to return or exchange (part of) the order and for which product. 

Step 3: In addition to the original packaging, always send the items in a shipping box/packaging. 

Shoes and boots, in addition to the shipping box, should always be packed in the original (shoe) box from the manufacturer in which they were delivered.

Step 4: Make sure the return address is clearly visible on the shipping box. 

Our address is:

Boomdijk 1

4339 PN

Nieuw- en Sint Joosland

Step 5: The cost of shipping the parcel is at your own expense. The parcel can be returned to a carrier of your choice or you can order a return label from DHL on our website for a reduced amount (valid for the Netherlands, Belgium, Germany, Austria, Ireland and Italy).

When placing your order for a return label, please enter your own details. As soon as we receive your order, we will create a return label with DHL based on the data you entered. On weekdays, you will receive it almost immediately in your mailbox within 9 and 21 hours (please note; this is not automatic!). 

Step 6: When presenting the return always ask for a proof of posting! You should keep this in a safe place as it is your proof of delivery and you are responsible for the return. This also applies if you have purchased the return label from us.

In order to process your returns as quickly as possible, we always recommend creating a Club DKR account.

Don't have a DKR account anyway? 

Then always include the completed exchange and return form. Don't have a printer? A handwritten note is of course also allowed. For this, the order number must be clearly visible and you have to indicate whether you want to return or exchange the order (partly) and for which product.

Once the return is delivered to us, we will do our best to process it as quickly as possible.

As soon as the return is processed, you will receive a confirmation email. 

Have you still not received an email 7 working days after your return was delivered? Please contact our customer service. 

Did you pay for your order in full with a gift voucher?

In that case, the credit will be added back to your gift voucher. You can use the gift voucher for your next order.

Did you pay part of your order with a gift voucher?

If you return one or more items, the money will be refunded to the other payment method chosen when you placed the order. For example, if you chose iDEAL and paid with a gift card, you will be refunded and the gift card will be used for the items you kept. If the amount of the gift card exceeds the amount of the other chosen payment method, the credit on your gift card will be reactivated.

Has your order already been completed and you still need something? 

After placing an order it cannot be changed. We advise you to contact De Kroo Ruitersport to see if your order can be changed.

On weekdays, we ship orders up to 20:30 the same day*. (Provided they are in stock)

These are collected by DHL here after 20.30 and then sorted in Roosendaal. At night, your parcel will come to a DHL CityHub in your region to be delivered to you.

When your parcel is ready for dispatch, you will immediately receive the track and trace code. 

Once an order has been placed, it can basically not be cancelled. 

Would you like to cancel your order anyway? Then we advise you to call De Kroo Ruitersport to see if your order can still be cancelled. 

Have you made 2 orders and want them shipped together? 

Please contact customer service! 

Once an order has been placed, it cannot in principle be changed. If necessary, you can contact the customer service by phone to see if the orders can still be combined. 

As a Club DKR member, you are always the first to know about special offers, new collections and interesting blogs. And you save for discounts! 

As a Club DKR member, you save DKR credits with every purchase you make with us, both in-store and online. Every euro you spend earns you one DKR credit. Once you have saved 500 credits, you can exchange them in your Club DKR account for a €10 discount. You can use this discount on your next purchase from €50. 

In your Club DKR account, you can exchange your saved credits for a gift voucher under the ‘Club DKR credits’ tab. This is only possible if you have saved enough credits. 

In your Club DKR account, you can see how many credits you have already saved. You will also receive an e-mail from us as soon as you have saved enough credits to shop at a discount! 

Of course, it is also possible to redeem the Club DKR credits in-store. 

Make sure you have redeemed the credits before the purchase and have received your personal gift card code. 
Indicate at the checkout that you want to redeem credits and have your code handy! 

Due to our wide range of equestrian articles, it is not possible to deliver everything directly from stock. 

If the article says in stock and shipped today, we have the article immediately available.

It is possible that the article says available and below it a delivery time of the article is displayed.

This means that the item is available from the supplier. 

If you have received a damaged item we would like to ask you to contact our customer service team.

You can do this via email [email protected] or via our whatsapp service 06 - 49172810.

Always include your order number and photos of the damaged (damaged packaging) item, so we can help you as soon as possible.  

If you are missing an item in your order we would like to ask you to contact our customer service team.

This can be done via email [email protected] or via our whatsapp service 06 - 49172810.

Always include your order number and photos of the shipping box.

If you have received an incorrect item we would like to ask you to contact our customer service team.

You can do this via email [email protected] or via our whatsapp service 06 - 49172810.

Always include your order number so we can help you as soon as possible.

FREE ARTICLE

If you have received a free item due to purchasing an item in the webshop or shop during and because of a campaign and the purchased item is returned, the free item received must also be returned. If the free item is not returned, it will be charged and deducted from the refund of the order. 

Discount codes cannot be combined with current promotions, already discounted items and items labelled ‘Best price’.Discount codes can only be used in the specified period.

Discount codes do not apply to gift vouchers, return labels, feed and certain brands. 

See the following link:https://www.dekroo.com/customer-service/promotions-discountcodes

Discount codes are not valid the first two months after delivery of latest Spring-Summer collection and Autumn-Winter collection. In spring, this is from mid-February to mid-April and in autumn, this is from mid-September to mid-November.

We only accept our own De Kroo Ruitersport gift vouchers. 

DISCOUNT CODES

You can redeem the discount codes when you are in the "shopping basket" screen. Enter the code and then click on "Redeem".  The discount will then be settled immediately.

All discount codes cannot be combined with current promotions, already discounted items and items labelled "Best price". The discount codes can only be used in the specified period.

The discount codes do not apply to gift vouchers and feed. The Discount Codes also do not work on the brands Samshield, HorseFlex, PharmaHorse, Trust, Equine Fusion, Hit-Air, Veredus, Point Two, Duval and the latest Eskadron collections.

Discount codes are not valid the first two months after delivery of latest Spring-Summer collection and Autumn-Winter collection.
In Spring this is from mid-February to mid-April and in Autumn this is from mid-September to mid-November.

FREE ITEMS

If you received a free item due to purchasing an item in the web shop or store during and because of a campaign and the purchased item is returned, the free item received must also be returned. If the free item is not returned, it will be charged and deducted from the refund of the order. 

PROMOTIONS

We regularly post win promotions on our social media accounts (Facebook and Instagram). Prior to participation, it is clear what the total value of the prize to be won is, what the promotion entails, how users can participate and what can be won. When users participate in our win actions, participants automatically agree to the terms and conditions of the win action. Participants should be aware that they are sharing personal information due to privacy laws. These win contests are in no way sponsored, managed or approved by Facebook or Instagram.

Unfortunately, fake accounts are regularly active that respond to your responses to these posts or to your own posts. We always announce winners of our competitions in the original post and will never ask you to leave your details via a link.

Announced winners of contests have 14 days to respond, after which time the prize cannot be claimed. Data should be submitted via email to [email protected]. This data will not be provided to third parties. It is up to De Kroo Ruitersport whether or not to re-award the prize.